Help Center


Your applicants should never end up in a black hole and neither should your support requests. Ask for help and we'll get back to you right away — usually the same day.

Frequently Asked Questions.

Which browsers do you recommend?

To access the application, please use the latest version of Microsoft Edge, Firefox, Chrome or Safari. Older browsers including Internet Explorer are not supported.

What if I do not want to allow Cookies?

The application uses cookies. If you turn off cookies, you will not be able to sign in.

Can I run in Private/Incognito browsing mode?

Many common browsers and mobile devices enable you to access the Internet through a browser which is running in a mode that disables cookies and hides session data. For example, in Chrome, you can open a new "Incognito" window and on an iPhone, you can open a "Private" browser. For security reasons, the application does not support operating in these modes.

How do I clear my browser cache?

Your browser cache stores data from websites to make pages load faster the next time you access it. However, this means that it stores old data and if updates are made to the site then this will not reflect in your browser. We recommend clearing your cache on a regular basis to ensure proper functionality of the application.

Depending on your browser type it may require different steps to clear your cache; please refer to the instructions below specific to that browser.

What if I forgot my password?

On the Sign In page, if you do not remember your password, then click the "Forgot your password?" link and an email will be sent to the email address we have on file with a link where you may reset your password.

How can I update my information?

Once you have logged in, click on the drop-down arrow beside your profile picture or initials in the upper right corner and click My Dashboard.

Should I upload a photo?

We strongly encourage you to add a photo. It personalizes your profile and make it more likely to be clicked on by other people in the app. But, make sure it's a professional looking photo, with good lighting.

For the best quality profile photo, upload a JPG, GIF or PNG at 2MB in size or smaller. The platform crops the photo to 200x200 pixels. If your photo is longer or wider, it will scale the photo to a square, which can sometimes distort rectangular shaped photos.

If I connect to my LinkedIn profile and/or upload my resume, how does that impact my profile?

When you create an account, you may have imported your profile from LinkedIn or Facebook. If you did this, your profile information was pre-populated with the information about you online. Our recommendation is to upload your resume first, make any additional edits directly to your profile and then connect with LinkedIn.

Create a Support Ticket.

Or contact support Monday - Friday
8am - 4pm Pacific at 415-735-1601

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